Returns, Refunds and Replacements
We really hope that you love everything you receive in your order from us, however if for any reason you wish to return an item/order please let us know within 30 days of receipt of your items. You can contact us either through the ‘contact us’ page or via email at firstname.lastname@example.org. Please include your name, order number and details of the item/items you wish to return.
We’ll aim to get back to you within one working day to help you return or replace your order.
Depending on the circumstances, we may not need you to return items and therefore may not be able to refund the postage if you post an item without getting in touch first.
Plants, Seedlings and Bulbs.
If you wish to return plants, seedlings, plugs, bulbs, tubers, bare roots, etc, please contact our customer services team on email@example.com immediately upon receiving your order.
As these are live products we may need to assess the condition of the plant before processing a return. Due to seasonality and stock on live plants we may not be able offer a replacement plant of the same variety.