Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

There are no delivery charges for all orders shipped within the UK.

Which payment methods are accepted in the Online Shop?

We currently accept all major credit and debit cards.

How long will delivery take?

All orders are despatched on a 48hr service (two working days) and we process orders for despatch up to midday Mon-Fri. Orders received after 12pm will be processed the next day and any orders received after 12pm on Friday will be processed on Monday.  

Returns, Refunds and Replacements

We really hope that you love everything you receive in your order from us, however if for any reason you wish to return an item/order please let us know within 30 days of receipt of your items. You can contact us either through the ‘contact us’ page or via email at info@plantsmith.co.uk. Please include your name, order number and details of the item/items you wish to return.

We’ll aim to get back to you within one working day to help you return or replace your order.

Depending on the circumstances, we may not need you to return items and therefore may not be able to refund the postage if you post an item without getting in touch first.

How secure is shopping in the Online Shop? Is my data protected?

We do not store any of your payment details on our site. During a transaction all of your data is fully encrypted whilst being sent to the payment processor. We use stripe.com to process your payments. Stripe are a trusted leader within the industry.

What exactly happens after ordering?

After placing an order you will receive an order notification by email. Your order is then processed and prepared for delivery. You will receive a further email once your order is ready and on it’s way with our delivery partner.

Do I receive an invoice for my order?

If you would like to receive an invoice for your order please get in touch using the contact form and we will be happy to help.

Send us a message