FAQs

Can I have some items delivered to me and some items delivered to a different address?

If you wish to have items delivered to different addresses then a separate order will need to be placed for each address. A delivery charge will be made for each order.

What are your delivery charges?

Within the UK, orders over the value of £40 are delivered free of charge (with the exception of orders weighing over 30kg and deliveries to R.O.I).

Orders under the value of £40 will be charged a delivery fee of £4.99.

Within the UK, larger items and combined item order weights over 30kg will incur a carriage charge of £9.99. 

All deliveries to the R.O.I. will be charged at £14.99. We regret that there is a maximum weight limit of 30kg per order to R.O.I. 

We can only deliver to UK and R.O.I. addresses and some items may not be available to all areas.

We reserve the right to revise any carriage charges in the event of carrier price increases or other unforeseen circumstances. We will advise you of any increased carriage charges before payment is taken.

More information on delivery can be found here.

How long will delivery take?

All orders are despatched on a 48hr service (two working days) and we process orders for despatch up to midday Mon-Fri. Orders received after 12pm will be processed the next day and any orders received after 12pm on Friday will be processed on Monday.  

Delivery of live plants

IMPORTANT INFORMATION ABOUT THE DELIVERY OF YOUR ORDER

If your order includes live items such as plants then these notes will give you vital information about their delivery.

Our products are all grown with the utmost care and to very high standards of quality. They will be sent to you at the best stage of development for travelling and for you to grow on successfully. The items have to be despatched when they are ready and so we regret that we are unable to accept requests for them to be held for despatch on or after specific dates.

The delivery period shown on your order confirmation usually spans 3 weeks with the middle week being our target for despatch. As plant batches develop they are regularly checked to determine exactly when they will be at the optimum time for despatch.

Many factors can affect the rate of plant growth and so despatch times can vary. Most plants are sent by first class post; normally early in the week to ensure that they are delivered before the weekend although Garden Ready Plants and some perennials will be sent by second class post or carrier.

Which payment methods are accepted in the Online Shop?

We currently accept all major credit and debit cards as well as PayPal

Can I use PayPal for payment?

If you wish to pay for the items in your shopping basket using PayPal, simply choose this method of payment when you checkout, click the button and you’ll be briefly redirected to PayPal where you enter your details. Upon successful completion you’ll be brought back to our website where you’ll then see your ‘Order Acknowledge’ page confirming your transaction was successful.

Returns, refunds & replacements

We really hope that you love everything you receive in your order from us, however if for any reason you wish to return an item/order please let us know within 30 days of receipt of your items. You can contact us either through the ‘contact us’ page or via email at info@richardjacksonsgarden.co.uk. Please include your name, order number and details of the item/items you wish to return.

We’ll aim to get back to you within one working day to help you return or replace your order.

Depending on the circumstances, we may not need you to return items and therefore may not be able to refund the postage if you post an item without getting in touch first.

More information on returns and refunds can be found here.

Do you accept National Garden Gift Vouchers?

Sorry but we do not accept these vouchers. Instead, payment can be made by credit, debit card or PayPal.

What exactly happens after ordering?

After placing an order you will receive an order notification by email. Your order is then processed and prepared for delivery. You will receive a further email once your order is ready and on it’s way with our delivery partner.

How secure is shopping in the Online Shop? Is my data protected?

We do not store any of your payment details on our site. During a transaction all of your data is fully encrypted whilst being sent to the payment processor. We use stripe.com to process your payments. Stripe are a trusted leader within the industry.

Do I receive an invoice for my order?

If you would like to receive an invoice for your order please get in touch using the contact form and we will be happy to help.