Richard Jackson’s new online store

Welcome to Richard Jackson Garden, my new online gardening shop. From plant feeds and fertilisers to pest and weed control, we have my high perfomance range of Flower Power garden care products. I’m very proud to bring you my new and regularly updated special selection of garden plants and flowers. Here you’ll find some new and unique varieties to choose from at an amazing price. We also stock a small selection of essential, everyday garden tools and equipment to help keep you gardening!

As ever, all the usual useful information, advice and amazing features are still here – just follow the links to ‘Get Gardening!’

Keep a look out for regular special offers and one-off items – you may just find a Flower Power bargain!

Happy Gardening, Richard

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Simple, tracked UK delivery

No matter how many items your order, we will only ever charge you once per order for delivery – to anywhere in the UK. An easy, low price of £4.95 (or £5.95 if your order weighs more than 10kg).

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10% OFF your first order with code first10

Thank you for visiting my new garden shop! As a welcome, new customers can use voucher code ‘first10‘ (with no spaces) at checkout to receive 10% off your first order.

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Sign up to our Gardening Club newsletter!

Sign up to our Gardening Club newsletter and you’ll receive free expert gardening tips and advice, exclusive access to amazing offers along with news and features from Richard Jackson and the team!

 

We’ll never fill your inbox with unwanted emails or share your details with any 3rd-parties. If you feel that you’d like to unsubscribe, you’ll find a link at the bottom of every email we send or you can unsubscribe within your account pages.

Privacy & Cookies

Privacy Policy

Your details are safe at all times. FLOWER

Suttons is 100% committed to respecting your personal privacy and protecting information about you. The following notes explain how we collect, process and protect any information that you give us.

Data Security

The information that we hold is held securely in accordance with our internal security policy and the law.  We do not store credit or debit card details. Data may be stored for up to 7 years but we will never keep it for longer than necessary.

We may share your data with 3rd parties for the following reasons:

  • To fulfil your order – we may need to pass your details to delivery companies, credit card clearing agencies or other sub suppliers.
  • To send you marketing information. You may choose not to be sent this information, please see marketing preferences below
  • For the purpose of understanding our customers better – we may pass on information for research or profiling purposes.  We will only pass on the information that they need to perform their function. 
  • If you have agreed to receive mailing and offers from 3rd party companies whose products we thought might interest you – we work with the Abacus Alliance to do this. You can opt out at any time, please see marketing preferences below

What data do we collect?

We hold your information for the purpose of administering your account, fulfilling orders and marketing.  During registration and ordering process we may collect some or all of the following information.

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your e-mail address
  • For credit / debit card purchases your card details
  • Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
  • Other information relevant to customer surveys and/or offers 

We will confirm your personal details on our acknowledgement of order. If you have registered you may check or amend your personal details by clicking my account at the top of each webpage. You may also check, amend or remove your personal details by contacting us, writing to us or telephoning us.

We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of our online marketing. This information is not directly correlated against individuals. 

Email & Telephone Data

We will never pass on your email address or telephone address to any 3rd party for the purposes of marketing, we may transfer your details to one of our sub suppliers for the contractual purposes of administering your order.

Marketing and updating your contact preferences

By buying or registering an account with Suttons we feel you would like to be kept informed about our products. We will therefore send you regular catalogues and emails unless you have told us otherwise.

You can update your contact preferences at any time by ringing our customer services department on 0333 043 0700* or writing to the address below.

Sharing of Data within our Group

Suttons is part of Suttons Group which includes Suttons, Dobies, The Organic Catalogue, National Bee Supplies and The Present Finder. From time to time we may contact you with information and offers from other parts of our group. You may change or update these at any time by ringing our customer services department on 0333 043 0700* or writing to the address below.

Definition of profiling

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. 

The Abacus Alliance

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Click here to watch a short video on the benefits of allowing your data to be shared with The Abacus Alliance (opens in a new window)

Definition of trusted retail partners

By trusted retail partners, we mean companies operating in the gardening, clothing, collectables, food & wine, gadgets & entertainment, health & beauty, household goods, and home interiors categories. 

Voucher offers of Sovendus GmbH:

In order to select a currently interesting voucher offer for you, we will transmit your pseudonymised hash value of your e-mail address and your IPaddress in encrypted form to Sovendus GmbH, Moltkestrasse 11, D-76133 Karlsruhe (Sovendus) (Art. 6 par. 1 f GDPR). The pseudonymised hash value of your e-mail address is used to consider a possibly existing objection to receive offers from Sovendus (Art. 21 par.3, Art. 6 par. 1 c GDPR). The IP-address will be exclusively used for data security purposes and as a rule the same will be anonymised after seven days (Art. 6 Abs.1 f DSGVO). Furthermore, we will transmit order number, order value with currency, session ID, coupon code, and time stamp in pseudonymised form to Sovendus for billing purposes (Art. 6 Abs.1 f DSGVO). If you are interested in a voucher offer of Sovendus, while there is no objection existing to receive such offers, and if you click on the voucher banner, we will transmit your form of address, your name and your e-mail address in encrypted form to Sovendus to prepare a voucher (Art. 6 par. 1 b, f GDPR). You will find further information about the processing of your data by Sovendus in their Online Data Protection Notice at https://www.sovendus.co.uk/privacy_policy.

Transfer of Data outside of the European Economic Area (EEA)

From time to time the information you have provided may be transferred to countries outside the European Economic Area (EEA). By submitting your personal data, you’re agreeing to this transfer, storing and processing. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to the transfer, storing and processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy

Our Contact details:

Suttons is part of Suttons Consumer ProductsWoodview Road, Paignton, Devon, TQ4 7NG

Registered in England and Wales: 28448

Customer Services:  0333 043 0700*

Contact us here 

* Monday- Friday 8.30am to 5pm. Charges to 03 numbers are the same as UK standard landlines numbers starting in 01 or 02. Mobile providers may vary.

Cookie Policy

What are cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At suttons.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on suttons.co.uk, you need to have cookies enabled – see the section on Managing cookies. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. To opt out of our cookies used for this online advertising click here and here

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in. If you’d like to opt out, please go to the Network Advertising Initiative website (opens in a new window – please note that we’re not responsible for the content of external websites).

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

What cookies do we use and why?

To make full use of the online shopping and personalised features on suttons.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from suttons.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Here’s a list of the main cookies we use, and what we use them for. You’ll find information about 3rd party cookies below.

The data stored by these cookies can be seen only by the owners of this website and the company these cookies are generated by never show any confidential information.

Cookie nameCookie purpose
ShoppingBasketThis cookie collects data to track the item(s) added within your shopping basket
SLI4_, SLI22__, SLI1__, SLIBeacon_, uid, _mvtThese cookies enable the function of our search software, supplied by our business partner SLI. This software is used for search analytics, and to also improve the relevance of the search results for all customers.
__utma, __utmb, __utmc, __utmt, __utmzThese cookies enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the owners of this website and the company these cookies are generated by never show any confidential information.
ASP.NET_SessionIdThis cookie allows our web servers to respond to your actions on the website such as “Add to basket” or browsing the website. The website wouldn’t work for you without it.
RecentlyViewedProductsThis cookie collects data to display all recently viewed products you have clicked on whilst visiting.
ShoppingBasketThis cookie collects data to track the item(s) added within your shopping basket.
SecureCookieContainerThis cookie collects data inside of a cookie container to ensure data is transmistted in a secure method.
__atuvc & __atuvsThese cookies are associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. This is believed to be a new cookie from AddThis which is not yet documented, but has been categorised on the assumption it serves a similar purpose to other cookies set by the service

The data stored by these cookies can be seen only by the owners of this website and the company these cookies are generated by never show any confidential information.

Flash cookies (or Local Shared Objects)

On suttons.co.uk we may display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they’re managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind though, that if you disable Flash cookies for suttons.co.uk you’ll unable to access certain types of content on the site, such as videos.

suttons.co.uk ‘share/social’ tools

If you take the opportunity to ‘share’ suttons.co.uk content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org (opens in a new window/tab – this is an external website).

Third party cookies

When you visit suttons.co.uk you may notice some cookies that aren’t related to Suttons. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on suttons.co.uk include:

Partner nameWhat their cookies are used for
CriteoCookie to identify if you have visited the store before and if so to show you personalised product selections as you browse.
TrustpilotCookies used to provide a visual widget review of how we’re rated by our customers.
WebgainsPlease visit http://www.webgains.com/public/privacy/webgains-cookies/ for further information.
CrazyEggCookie used to track mouse click behaviour which enables website owners to measure, review and improve website design and usability.

suttons.co.uk ‘share’ tools

If you take the opportunity to ‘share’ suttons.co.uk content with friends through social networks – such as Facebook or Twitter – you may be sent cookies from these websites. We do not control the setting of their cookies used, so please check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window/tab – this is an external website).

Managing cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.

To enable cookies

If you’re not sure of the type & version of web browser you’re using to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs

Google Chrome

1. Click on ‘Tools’ at the top of your browser window and select Options

2. Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button

3. Now select ‘Allow local data to be set’

Microsoft Internet Explorer 8, 9, 10, 11 & Edge

1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab

2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser

3. Settings above Medium will disable cookies

4. If you are using IE9, click ALT-X, then Internet Options and find the ‘Privacy’ tab from there.

Mozilla Firefox

1. Click on ‘Tools’ at the top of your browser window and select Options

2. Then select the Privacy icon

3. Click on Cookies, then select ‘allow sites to set cookies’

Safari

1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option

2. Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’

3. Click ‘Save’

How to check cookies are enabled for Macs

Microsoft Internet Explorer on OSX

1. Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options

2. Scroll down until you see ‘Cookies’ under Receiving Files

3. Select the ‘Never Ask’ option

Safari on OSX

1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option

2. Click on ‘Security’ then ‘Accept cookies’

3. Select the ‘Only from site you navigate to’

Mozilla and Netscape on OSX

1. Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option

2. Scroll down until you see cookies under ‘Privacy & Security’

3. Select ‘Enable cookies for the originating web site only’

Opera

1. Click on ‘Menu’ at the top of your browser window and select ‘Settings’

2. Then select ‘Preferences’, select the ‘Advanced’ tab

3. Then select ‘Accept cookies’ option

All other browsers

Please consult your documentation or online help files.

Maintaining a secure experience on the internet.

We recommend that you keep your internet browsers updated at all times so regularly check for any updates available and install where applicable.

Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org (opens in a new window/tab – this is an external website).

Practical tips & advice

Visit Get Gardening for practical garden advice and guides on jobs to do this month, including  videos, gardening features and ideas to inspire you.Get Gardening