Here you will find answers to our most Frequently Asked Questions. We regularly update this page, however, if you can’t find the information you are looking for, please contact us on firstname.lastname@example.org
If you wish to have items delivered to different addresses then a separate order will need to be placed for each address. A delivery charge will be made for each order.
IMPORTANT INFORMATION ABOUT THE DELIVERY OF YOUR ORDER
If your order includes live items such as plants then these notes will give you vital information about their delivery.
Our products are all grown with the utmost care and to very high standards of quality. They will be sent to you at the best stage of development for travelling and for you to grow on successfully. The items have to be despatched when they are ready and so we regret that we are unable to accept requests for them to be held for despatch on or after specific dates.
The delivery period shown on your order confirmation usually spans 3 weeks with the middle week being our target for despatch. As plant batches develop they are regularly checked to determine exactly when they will be at the optimum time for despatch.
Many factors can affect the rate of plant growth and so despatch times can vary. Most plants are sent by first class post; normally early in the week to ensure that they are delivered before the weekend although Garden Ready Plants and some perennials will be sent by second class post or carrier.
Ordering and Payment
Sorry but we do not accept these vouchers. Instead, payment can be made by credit, debit card or PayPal.
If you wish to pay for the items in your shopping basket using PayPal, simply choose this method of payment when you checkout, click the button and you’ll be briefly redirected to PayPal where you enter your details. Upon successful completion you’ll be brought back to our website where you’ll then see your ‘Order Acknowledge’ page confirming your transaction was successful.